(4.0 / 5)1628+ Ratings

Ooma Reviews

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Overall Rating

4.0
2 Reviews
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About Ooma

Shop.ooma.com offers a variety of home phone service products. The main products include Ooma Telo, Ooma Telo Air, and Ooma Telo LTE with Battery Backup.

Ooma Telo is hardwired to the internet router and is ideal for those who can locate their device close to the router. Ooma Telo Air offers all the features of Ooma Telo but connects through Wi-Fi, allowing it to be displayed anywhere within range without wires getting in the way. Ooma Telo LTE with Battery Backup provides a high-speed, always-on LTE connection to the internet with reliable battery backup in case of an outage, making it a good choice for those wanting a backup connection.

These products come with a variety of features including unlimited nationwide calling, voicemail, caller ID, call waiting, local 911 and 911 text alerts, an app for iOS and Android, PureVoice HD technology, and low international calling rates. The store also offers a variety of phone accessories such as Bluetooth adapters and handsets with smartphone-like features.

The Store page in Ooma Office Manager lets users browse hardware accessories and extra services for their Ooma Office setup. Users can search through items, add items to their cart, assign hardware items to users so they are plug-and-play upon arrival, and make purchases.

All products come with free shipping and a risk-free 30-day return policy. The phone service costs vary from free (plus applicable monthly taxes and fees) to $19.99 per month (plus taxes and fees) depending on the product. The MSRP for the products ranges from $99.99 to $129.99.

Ooma Pros & Cons

Pros of shop.ooma.com:

  • User-Friendly Interface: Ooma is known for its user-friendly mobile app and robust support options, making it easy to set up and use.
  • Cost-Effectiveness: Ooma offers a cost-effective solution compared to traditional phone systems, with transparent pricing and no hidden fees.
  • Exceptional Call Quality: Ooma provides crystal-clear call quality, minimizing background noise and ensuring reliable communication.
  • Advanced Features: Ooma includes features like virtual receptionists, voicemail transcription, and conference calling, which enhance communication efficiency and workflow.
  • 24/7 Customer Support: Ooma offers excellent customer support, with a 24/7 team available to assist with any issues or inquiries.
  • Data Security and Privacy: Ooma prioritizes data security and privacy, using advanced encryption protocols to safeguard personal and professional conversations.
  • Flexibility and Scalability: Ooma supports virtual extensions and mobile app access, making it suitable for remote work and business scalability.

Cons of shop.ooma.com:

  • Occasional Service Interruptions: Some users have reported occasional service interruptions and reliability issues, particularly during peak usage times.
  • Limited Customization Options: Some businesses have expressed frustration with the limited customization options for certain features, leading them to seek more tailored solutions elsewhere.
  • Technical Challenges: A few reviewers have reported difficulties with the initial setup process, citing technical challenges and limited support documentation as areas for improvement.
  • Mobile App Issues: Some users have experienced occasional bugs and usability issues with the mobile app.
  • Billing Discrepancies: A few customers have reported billing discrepancies or unexpected charges, leading to frustration and distrust among some users.
  • Limited Advanced Features: Some users have noted that Ooma lacks detailed SMS features and advanced features like call analytics and CRM integration compared to competitors.

Overall, while Ooma offers many advantages, it is not without its drawbacks. However, positive reviews consistently highlight its reliability, feature-rich solutions, and excellent customer support.

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Ooma Customer Reviews (2)

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Stephanie Riley
Stephanie Riley
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Feb 7, 2023
Fanndís Aðalbjörnsdóttir
Fanndís Aðalbjörnsdóttir
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Feb 5, 2023

Ooma Customer’s Q&A

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Ooma Features and Benefits

Key Features and Benefits of Ooma Office:

  1. Unlimited Domestic Calling

    • Unlimited calls to mobile phones and landlines in the United States, Canada, Mexico, and Puerto Rico.
  2. Virtual Receptionists

    • Auto attendant tool that directs inbound calls to the right department or agent via pre-recorded menu options.
  3. Multi-site Support

    • Keeps everyone connected across multiple sites.
  4. Complimentary Number Porting

    • Port all business numbers to Ooma free of charge to maintain business identity.
  5. Conference Line

    • Hosts up to ten simultaneous conference rooms with a maximum of ten participants each.
  6. Virtual Fax

    • Allows for virtual faxing capabilities.
  7. Music on Hold and Transfer Music

    • Plays informative or musical wait tones while customers are on hold or during call transfers.
  8. Extension Monitoring

    • Monitors the status of another Ooma Office user's extension and performs actions like three-way phone calls and incoming call intervention.
  9. Intercom Calling

    • Allows dialing an Ooma Office extension and having the receiving device automatically answer via speakerphone.
  10. Integration with Third-party Overhead Paging Systems

    • Integrates with existing paging systems for plug-and-play overhead paging.
  11. Ooma Office Desktop Application

    • Manages accounts, makes and receives calls, sends text messages, and more from any computer.
  12. Ooma Meetings

    • Online video conferencing tool for up to 100 participants, available on Pro and Pro Plus plans.
  13. Call Recording

    • Records calls for later replay, enabled by an account administrator.
  14. NexHealth Integration

    • Seamlessly accesses patient records through the Ooma Office Desktop App.
  15. Enhanced Call Blocking

    • Adds an additional layer of protection against unwanted calls.
  16. Hot Desking

    • Users can log into any unassigned IP phone to make and receive calls.
  17. Call Queues

    • Manages incoming calls with delivery and handling options, including comfort music.
  18. Auto Dialer

    • Uses automated calling lists to contact prospective customers.
  19. Find Me Follow Me

    • Increases flexibility in how users receive incoming calls and which devices calls will ring on.
  20. CRM Integration

    • Interfaces with Ooma Office directly from select CRM applications.
  21. Online Bookings

    • Allows coworkers and customers to choose meeting times.
  22. Ooma Team Chat

    • Chats with up to eight internal collaborators from the Ooma Desktop app.
  23. Call Screening

    • Adds an additional layer of protection against unwanted calls.
  24. Shift-to-Text

    • Allows users to shift conversations from voice chat to SMS texting.

These features and benefits make Ooma Office a comprehensive solution for businesses, offering advanced communication tools and seamless integration with various applications.

Ooma Pricing

Ooma.com Pricing Overview:

  1. Ooma Office Plans:

    • Ooma Office Essentials: $19.95/month (USD) or $24.95/month (CAD) for a user extension, local phone number, and unlimited calling to the US, Canada, Mexico, and Puerto Rico.
    • Ooma Office Pro: $24.95/month (USD) or $29.95/month (CAD) for all standard Ooma Office features, plus Ooma Meetings, Call Recording, enhanced call blocking, and more.
    • Ooma Office Pro Plus: $29.95/month (USD) or $34.95/month (CAD) for all standard Ooma Office and Ooma Office Pro features, plus Hotdesking, Call Queues, CRM integration, and more.
  2. Additional Services:

    • Local Phone Number: $9.95/month (USD) or $14.95/month (CAD).
    • Toll-Free Phone Number: $9.95/month (USD) or $14.95/month (CAD), with 500 minutes included and additional minutes at 3.4¢ per minute.
    • Conference Bridge: Free.
    • Number Porting: Free for regular US and Canada phone numbers, and for any applicable toll-free numbers.
  3. Hardware:

    • Grandstream HT812 ATA: $69.99 (USD) or $89.99 (CAD).
    • Grandstream HT814 ATA: $119.99 (USD) or $159.99 (CAD).
    • Ooma Linx: $49.99 (USD) or $49.99 (CAD).
    • Ooma IP Phones: Starting at $59.99 (USD) or $74.99 (CAD).
    • Yealink IP Phones: Starting at $99.99 (USD) or $129.99 (CAD).
  4. Ooma Connect Data Pricing:

    • Internet Backup: $29.99/month for unlimited data, with no overage costs.
    • Unlimited Pro: $99.99/month for unlimited data, with no overage costs.
  5. Ooma Premier Home Phone Plans:

    • Ooma Basic: Pricing not specified in the provided sources.
    • Ooma Premier: Additional premium services available, including Enhanced Calling, Enhanced Voicemail, and Standard Voicemail Transcription, each at $4.99/month.

What payment methods does Shop.ooma.com accept?

Shop.ooma.com accepts credit cards and debit cards as payment methods. There's also a mention of PayPal and Auto-Pay/withdrawal from the user's bank account as possible payment methods. However, it was noted that Ooma did not accept Discover cards at one point, but it's unclear if that's still the case. It's always best to check the website or contact customer service for the most accurate and up-to-date information.

Ooma FAQs

FAQ

Ooma Alternatives

RingCentral: Known for its multi-channel communications and call monitoring tools.

Nextiva: Offers inclusive toll-free minutes and long-distance calling.

Zoom Phone: Best for affordability and video conferencing.

Vonage: Tailored for international phone numbers and call rerouting.

Grasshopper: Ideal for shared phone numbers and voicemail.

GoTo Connect: Excellent for international calling and real-time analytics.

Google Voice: Perfect for Google Workspace users and unlimited text messaging.

Dialpad: Features built-in AI capabilities and call transcriptions.

OpenPhone: Known for its user-friendly interface and affordable pricing.

Magicjack: Offers low-cost phone services and easy setup.

FAQ

How To Open A Ooma Account?

To open an account on shop.ooma.com, follow these steps:

  1. Navigate to the website and click on the Sign Up or Create Account button.
  2. Enter your email address and create a password.
  3. Verify your email by clicking on the link sent to your inbox.
  4. Log in using your email and password.
  5. Complete your profile by adding necessary details like name, address, and phone number.
  6. Set up your Ooma device by following the on-screen instructions.
  7. Access the My Ooma Dashboard to manage your account and features.

If there is any issue during the process, refer to the support section on the website for assistance.

FAQ

What is Ooma's refund policy?

Ooma offers a 30-day money-back guarantee for its products and services.
FAQ

What payment options are available for Ooma products and services?

Ooma accepts major credit cards and PayPal for payment.
FAQ

Does Ooma charge for shipping?

Ooma offers free shipping for its products within the United States.
FAQ

How do I return a product to Ooma?

Customers can initiate a return through Ooma's customer service department and receive a refund within 30 days of purchase.
FAQ

How much does Ooma's service cost?

Ooma offers a range of service plans with different pricing options, starting at a low monthly rate.
FAQ

How can I pay my Ooma bill?

Customers can pay their Ooma bill online through their Ooma account or by phone.
FAQ

Shop.ooma.com Return Policy?

At "Shop.ooma.com", purchases come with a 30 day money-back guarantee, which is part of their return policy. This means customers can return their purchases within 30 days if they are not satisfied. In terms of shipping, they offer free shipping via UPS Ground. This information provides a comprehensive view of both the return and shipping policies at "Shop.ooma.com".

FAQ

About Shop.ooma.com Popular Products and Services?

"Shop.ooma.com" offers a variety of products and services. The popular products include Ooma Telo®, a device that provides VoIP services2. There are also several accessories available such as the HD3 Handset, Ooma Linx for extending the power to a second line or fax machine, Home Security Starter Bundle for home security needs, and a Battery Backup to ensure phone service during power outages2.

For businesses, there is a range of IP Phones and Wi-Fi IP Phones. The Ooma 2602 IP Phone and Ooma 2602W Wi-Fi IP Phone are suitable for new or small businesses with basic desktop phone needs. The Ooma 2603 IP Phone is good for businesses with remote and on-site desktop workers. The Ooma 2613 IP Phone is suitable for large medical practices, real estate offices, law firms, or any growing business. The Ooma 2624W Wi-Fi IP Phone and Ooma 2615W Wi-Fi IP Phone are designed for professionals and receptionists who need advanced phone features to maximize productivity. The Ooma 2670W Wi-Fi IP Phone is ideal for enterprise-level companies that want easy navigation through the latest features on a 7-inch screen1.

All purchases come with a risk-free 30-day guarantee2. Please note that prices and availability are subject to change1.

FAQ

About Shop.ooma.com Prices and Cost?

At Shop.ooma.com, there are several products and services available. The Ooma Telo White and Ooma Telo Air both offer crystal-clear nationwide calling for free, with only applicable monthly taxes and fees. The Ooma Telo White is priced at $99.99 while the Ooma Telo Air is priced at $129.99. Both these products come with free shipping and a risk-free 30-day return policy.

There's also the Ooma Telo LTE which provides wireless phone service with battery backup, and an LTE connection. It costs $19.99 per month plus taxes and fees, and the device itself is priced at $129.99.

In terms of service plans, the Ooma Basic service is free, while the Ooma Premier service costs $9.99 per month. The Premier service includes features like call blocking, voicemail forwarding, and more.

For international calling, there are several plans available. The 200 minute International Plan costs $5.99 per month, and the 500 minute International Plan costs $4.99 per month for Premier customers only. The Unlimited 60-Country World Plan is priced at $17.99 per month, and the Unlimited 70-Country World Plan Plus costs $25.99 per month.

There are also several accessories available for purchase, such as the Ooma HD3 Handset for $49.99, the Ooma Linx for $49.99, the Ooma Wireless Adapter for $99.99, and the Ooma DP1 Home Office Phone for $89.99. Shipping and handling for these items is $9.99 per order.

Please note that all prices are subject to change and it's always best to check the website for the most current pricing information.

FAQ

What are the features of Ooma Telo?

Ooma Telo is a revolutionary device that provides free and low-cost home phone service using your high-speed internet. Here are some of its key features:

  • Free U.S. Calling: With any Ooma Telo purchase, you get free residential VoIP to anyone in the U.S. All you pay are applicable taxes and fees.
  • Advanced Voice Compression: Ooma uses an advanced voice compression algorithm that reduces bandwidth by 60% over standard home phone service technologies.
  • Encrypted Calls: Ooma takes your privacy seriously. It uses the same encryption technology governments use to protect classified data.
  • HD Voice: Ooma HD Voice technology doubles the fidelity of your phone calls by capturing twice the speech information of a standard voice call.
  • Wire-Speed QoS: Ooma prioritizes voice packets without slowing down the rest of your network so you can enjoy crystal-clear calls even while uploading video clips.
  • Adaptive Redundancy: Ooma's sophisticated algorithms detect packet loss on your internet connection before you even hear it and automatically deploy redundant packets to boost phone call clarity.

In addition to these, Ooma Telo also offers advanced call management features and seamless integration with smart home devices. It's like a smart phone for your home. Despite ushering in the new-age alternative of telephony over internet, Ooma Telo retains many of the nice features of standard telephone service like email/text message of voicemails, ability to play back recorded messages, edit and update greetings, excellent options to screen and block calls with privacy settings, good sound quality and easy set-up options. All these features come in an attractive pricing bundle. It's a feature-rich communication device that offers crystal clear voice quality, cost-effective calling plans, and more connected services that aren't offered by traditional landlines. It's a small, secure Linux computer packed with processing power to keep your calls clear and reliable. It's distinguished by super-easy setup, a spiffy table-top adapter with a speaker, a user-friendly Web interface, clear voice quality, and low cost. It's just about everything you'd want from an Internet-based landline replacement service.

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